Below are the terms and conditions on which we at Dr. Singh Physiocare, provide physiotherapy services (the ‘ Services ‘). The exact Services we will provide to you will depend on what we agree on and what is the result of the Initial Assessment. Before you agree that we will provide Services to you and/or carry out the Initial Assessment, please read the terms and conditions carefully. If you have questions concerning them please ask before entering into a contract with us. Initial Assessment Before we provide any Services, we shall perform an initial assessment of your needs and requirements (‘Initial Assessment’). An Initial Assessment consists of:
∙ the discussion of your needs with us or with our Organisation;
∙ an evaluation of your needs;
∙ a full objective examination of your problem, which will involve following our reasonable instructions as set out below; and
∙ Developing a program of recommended action to address your needs and requirements.
An Initial Assessment takes approximately ______ minutes and will involve talking about your past medical history and what the issues relating to your condition are. We will also require you to sign the consent for treatment form and release of information.
Please note that after the Initial Assessment has been carried out, we may decide that we cannot provide any Services if, for example, treatment for the condition may not be suitable or appropriate.
Performance of the Services Initial Assessment
We will normally provide you with the Services only after an Initial Assessment have been carried out. If there is a significant period between an Initial Assessment and us providing the Services, we may ask you to confirm in writing that the Initial Assessment remains accurate, or ask you to undergo another Initial Assessment.
It is not possible that any particular result or outcome can be guaranteed as a result of us providing the Services. Our aim is to provide the Services using reasonable care and skill. Some patients’ conditions may take longer than others to treat and we will regularly reassess the treatment plan.
If we have not agreed on the number of sessions to be provided, we shall provide sessions on a session-by-session basis depending upon a client-to-client basis. We will agree on the date and time of the first session and any subsequent sessions by telephone, in person, or by e-mail as suitable for the Organisation as well as for the Client.
Further, in order for us to provide proper treatment, we will give reasonable instructions which you should follow.
We may set your assignments to be completed between sessions. You are not obliged to complete these assignments; but if you do not complete them, your progress in achieving the desired outcomes may be slowed down.
Stopping a Session
We may stop a session at any time and not continue it if we consider that you are not following our reasonable instructions. If this happens, you will still be liable (at our discretion) to pay the fee for that session.
Costs of sessions and payment Fees
Our fees for each session are as confirmed by us to you. We will usually require you to provide credit/debit card or net banking details. We will only take payment from that cards or online depending upon the client-to-client basis.
You are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees. We are happy to accept you as a client if you are arranging to pay through a third party, such as private medical insurance, however it is your responsibility to check with that third party whether you have to pay any excess and how much treatment they will pay for, as you will be liable for any payment they do not make.
Notwithstanding the above proposal to take copies of your credit/debit cards to secure payment, we accept payment in cash or cheque or net banking transactions also. Payment will be by you to us at the start of each session for that session.
If you are late for a session or if you or us cancel or rearrange a session if you are late
If you are late arriving at a session, the session will begin on your arrival and continue until the time when it is scheduled to end. If you wish the session to overrun, and we agree, then you may be charged at our discretion for the extra time we spend providing the Services.
If you cancel or do not turn up for a session
If you have booked a session and you cancel with less than 24 hours notice or do not turn up for the session, then you are liable to pay the cost of that session. Please be aware that, in many cases, insurance companies will not pay our fees if you have not turned up or canceled with less than 24 hours’ notice and as is the case above, if your insurance company will not pay, you will be liable for such payment.
If we cancel
On occasion, we may have to cancel a scheduled session. This may occur, for example, if a staff member is sick or if a preceding session has overrun. If we have to cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session canceled by us.
We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.
We are registered under the Data Protection Act and we shall treat all personal data in accordance with the requirements of that Act.
We shall seek to enable you to achieve your desired outcomes. No outcome can be guaranteed, however, and you have sole responsibility for acting on any recommendations or advice Dr. Singh Physiocure may give. We have no liability for any loss incurred by you, whether financial or otherwise, following my provision of the Services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes or goals.
Liability and indemnity Limitation on our liability to you
Our liability is not to compensate you for any losses or damages. Nothing in these conditions will limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors or fraud and fraudulent misrepresentation.
You agree that you will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.
In exceptional circumstances, such as illness or other commitments, inappropriate behavior by you, refusal to be treated in a reasonable way, actual or potential conflict of interest, or other reasons, we may decide to terminate the Services early and or refuse or be unable to provide further sessions to you. In such circumstances, we shall give you reasonable notice of termination where practicable and will refund to you any advance payment made for sessions not yet provided.
Events outside our control
We will not be liable to you as a result of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, an act of God, fire, flood or storm or breakdown of machinery